Problem

Solution

Not enough water in the pump housing

Pump housing lid is not tight

Damaged pump lid o-ring

Water level is below the skimmer

Skimmer basket is clogged

Skimmer line clogged

Closed valve in the piping system

Air leak in threaded fittings before the pump

Pump drain plugs are loose

Pump housing may be cracked

Fill pump housing with water

Check lid and secure

Lube or replace lid o-ring

Add water to pool

Empty skimmer basket

Call service department

Make sure valves are open

Call service department

Lube & tighten plugs

Call service department

Problem

Solution

Bad seal assembly

Loose pump plug

Threaded outlet fitting loose

Call service department

Lube & tighten plug

Call service department

Problem

Solution

The filter is dirty

Restriction in the return line

Backwash filter

Call service department

Problem

Solution

Strainer basket or skimmer is clogged

Clogged impeller

Air leak in the suction line

Restriction in the suction line

Dirty filter

Empty pump & skimmer baskets

Call service department

Call service department

Call service department

Backwash sand filter/ or clean cartridge

Problem

Solution

Pump lid may be loose

Pump lid may be cracked

Pump lid o-ring damaged

Water level in pool is low

Tighten pump lid

Replace lid

Replace lid o-ring

Add water to the pool

Problem

Solution

Power switch is off

GFCI has tripped

House breaker has tripped

Turn power on

Check and re-set GFCI

Check house breaker box

Problem

Solution

Motor bearings are bad

Call service department

Problem

Solution

Impeller may be jammed

Call service department

Problem

Solution

Air vents on bottom side motor blocked

Low voltage to pump

Remove debris from motor area

Call an electrician

Problem

Solution

Auto shut off senses a problem

Call service department

Problem

Solution

Filter sand is dirty

Pressure gauge may need replaced

Backwashing is necessary

Replace pressure gauge

Problem

Solution

Not enough water in the pool

Air in the lines

Clogged skimmer line

Clogged impeller

Pressure gauge may need replaced

Add water to pool

Call service department

Call service department

Call service department

Replace pressure gauge

Problem

Solution

Broken laterals in filter tank

Call service department

Problem

Solution

Pump may not be running long enough

Sand may need changed

Chemical imbalance

Increase operation time

Call service department

Test and adjust chemicals

Problem

Solution

A small amount of debris or sand may be trapped between the diverter gasket and the valve plate

Broken diffuser gasket

Clean debris

Call service department

Problem

Solution

Same as Sand filter

Note: Regeneration is necessary mid-season and at the end of the season

Use Ultima Clean

Problem

Solution

Cartridges need to be cleaned

Clean the Clean (See cleaning instructions below)

Problem

Solution

Water may be bypassing the cartridge through a hole or tear in the cartridge

The cartridge may not be positioned properly

The cartridge may be collapsed

Check cartridge, replace if torn

Check cartridge, reposition in tank

Replace cartridge

Problem

Solution

Heavy bather loads

Warm water

Dial valve set too low

Not enough chlorine in the chlorinator

Chlorinator screen is clogged

Shock pool

Shock pool and add additional tablets

Set dial to higher setting

Add tablets to chlorinator

Remove screen from bottom and clean

Problem

Solution

Dial valve set too high

Automatic cover not being opened

Set dial to lower setting

Open automatic cover allowing pool to vent

Problem

Solution

Low stabilizer

Low (less than 2.5) salt level in pool

Check stabilizer reading

Test salinity, add salt

Problem

Solution

No power to unit

Check power

Problem

Solution

Too much salt has been added to pool

Dilute with fresh water

Problem

Solution

GFCI tripped

Water too low in the pool

Switch is bad

House breaker is tripped

Water in the light

Check and reset GFCI

Add water to pool

Call service department

Check and reset house breaker

Call service department

Problem

Solution

Filter is dirty, skimmer and or pump basket is clogged

Pool water is too low

Back wash filter, or clean cartridge

Add water to pool

Problem

Solution

Read manual

Call service department

Problem

Solution

Insufficient free chlorine

Adjust ph, shock add algaecide

Problem

Solution

Insufficient free chlorine, existence of chloramines

Adjust ph then shock

Problem

Solution

Poor filtration

High ph

Low alkalinity

Early algae growth

Check filter

Lower ph

Rain alkalinity

Shock

Problem

Solution

Improper ph

Chloramines

Adjust ph

Shock

Problem

Solution

Iron, Copper

Adjust ph, add Stain X

Problem

Solution

Low ph

Adjust ph

Problem

Solution

Heavy bather load, debris and high temperature

Low chlorine stabilizer

High ph

Shock

Add stabilizer

Adjust ph